Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or let us know about a problem.

Change of mind
If you've simply changed your mind (e.g. wrong size ordered, no longer wanted, or a different preference in style or colour), you can return your item within 30 days of receiving it, provided it meets the following conditions:

• The item is unworn, unused, and in its original condition, with all tags attached
• The item is in its original packaging
• You have your receipt or proof of purchase

To start a change-of-mind return, contact us at info@siennazoebyron.com with your order number. Once approved, we'll send you instructions on where to send your item. Return shipping costs for change-of-mind returns are the customer's responsibility. Once we've received and inspected the item, we'll process your refund, minus original shipping costs (if applicable).

Faulty, damaged, or incorrect items
If your item arrives faulty, damaged, or isn't what you ordered, please contact us at info@siennazoebyron.com within 30 days, including your order number and clear photos of the issue. In these cases, we cover the cost of return shipping, and you'll receive a full refund or replacement once we've assessed the issue — we may ask you to send the item back to us, or in some cases resolve this without requiring a return.

Return address
Once your return is approved, we'll provide you with the correct return address and instructions. Please don't send items back without first contacting us — items sent without an approved return request will not be accepted.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom or personalized products (e.g. made-to-order or monogrammed items), for change of mind. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards for change of mind. This does not affect your rights for faulty or incorrect items.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method. As processing may involve our overseas supplier, please allow up to 15-20 business days for the refund to be completed and to appear on your statement, depending on your bank. If more than 20 business days have passed since your return was approved, please contact us at info@siennazoebyron.com.

Your rights under Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.