Privacy policy
Last updated: 25 August 2026
Sienna & Zoe Byron is an online retailer selling women's fashion to customers in Australia. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.
Information we collect
- Contact details: your name, email address, shipping address, billing address, and phone number
- Order information: items purchased, order value, and payment confirmation details
- Payment information: processed securely through our payment provider; we do not store your full card details
- Technical information: your IP address, browser type, and how you interact with our website (e.g. through cookies and analytics tools)
How we use your information
- Process and fulfil your orders, including arranging shipping from our supplier
- Communicate with you about your order, including shipping updates and customer service enquiries
- Improve our website and marketing, including through analytics and advertising tools
- Comply with our legal obligations
Sharing your information
We share your information only where necessary to run our business, including with Shopify (our e-commerce platform provider), our shipping supplier (to fulfil and deliver your order), payment processors (to handle your payment securely), and analytics or marketing providers, where you have not opted out. We do not sell your personal information to third parties.
Legal basis for processing (GDPR)
We process personal information in accordance with the EU General Data Protection Regulation (GDPR), regardless of where our customers are located. We process your data based on the necessity to fulfil your order (contract), our legitimate business interests, and, where applicable, your consent (e.g. for marketing emails).
Your rights
Depending on applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, object to or restrict certain processing, and withdraw consent where processing is based on consent. To exercise any of these rights, contact us at info@siennazoebyron.com.
Data retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can manage or disable cookies through your browser settings.
International data transfers
As we operate internationally, your information may be transferred and processed outside your country of residence. We take appropriate steps to ensure your data remains protected wherever it is processed.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us at info@siennazoebyron.com.